Frequently Asked Questions

Where are your products made?

All of our RLF Home products are manufactured and made in our factory in Hartford, Connecticut. Our 30,000 square foot facility is equipped with the latest machinery and technology. Expert personnel manage production, from product development to design and manufacturing, at this location.

Where are your fabrics from? 

We procure fabric from all over the world! We buy from the best fabric companies to ensure product quality, sustainability, and fair-trade factories.

Where is your factory located? Are we able to shop at the factory?

We are located at 30 Bartholomew Avenue in Hartford, Connecticut. Yes! We have a store on our first floor with furniture pieces, home accessories, our newest ready-made lines, and fabric. We also offer free in-store interior design services! 

Do you sell your items wholesale? 

Yes! We do. Please contact customerservice@rlfhome.com for more information about getting started with our wholesale program. 

Do you offer a trade discount to interior designers? 

Yes! We do. Please contact customerservice@rlfhome.com for more information about getting started with our trade program. 

What is your production time? 

We try our best to keep our ready-made valances in stock. Although some may be made-to-order, we will ship within 3-5 business days. Valances over 50 inches wide and over 3-scoops, panels, pillows, bedding, and shower curtains are made-to-order, and will ship within 5-10 business days. Fabric swatches are sent within 1-2 business days. Sometimes, problems with either our fabrics or trims arise beyond our control, which may have an effect on production time. In this case, we will contact you immediately with any shipping delays.

What is your shipping time frame?

Orders are shipped UPS ground according to the weight of the package. For expedited service, we also offer 2nd day, and next-day shipping at an additional cost. Drapery Hardware orders are shipped FedEx according to the weight of the package. Claims for damaged goods, or a packaging error must be made to us in writing within 48 hours of delivery of the package. If an item has been damaged during shipping, please retain the damaged bag to be returned along with the damaged goods.

Although we do take every precaution to ensure your package arrives safely, once your package has been delivered and the delivery confirmation has been scanned by UPS, we are not responsible for stolen or missing packages. Please make sure your package is shipped to a secure address. P.O. Box addresses are shipped USPS.

Valances & Panels:

How do I clean my new window treatments?

 We recommend the occasional vacuuming our valances and panels to remove dust. Spot cleaning is recommended for valances with trim. Dry cleaning is recommended for valances without trim.

What is a rod-pocket valance?

Rod-pocket valances have a pocket or casing that runs across the top of the valance, allowing for the insertion of a curtain rod. Rod-pockets for ready-made valances are 1-1/2” or 3” wide. Valances look great either shirred on a rod or hanging flat on a rod. Decorative drapery rods, continental flat rods, and thin lockseam rods are available hardware options that will greatly enhance the free-flowing look of these styles.

 

What is a front-tab valance?

Front-tab valances, such as the Victory Swag, are styled with tabs, and are beautifully enhanced when displayed on decorative drapery rods.
 
What is the difference between a lockseam curtain rod, a continental curtain rod, and a decorative pole?

Both the lockseam curtain rod and the continental curtain rod are sturdy, telescoping metal rods that are available in many widths and projections, and in single, double and triple configurations. Both styles are designed to support rod pocket valances and panels. The differences between the styles are: The lockseam curtain rod is narrow in width. The continental curtain rod is flat-faced and is 2-½ inch wide.  Decorative rods have a decorative finial at each end. Made of wood, iron, metal, and resin, decorative poles come in a plethora of styles, finishes, and lengths. They are designed to support valances and panels.

 Bedding: 

What is the difference between a comforter and a duvet?

 A comforter is a quilted bed cover that is filled with Dacron batting. Our comforters are made with 100% polyester batting and are knife-edged all around or cord-trimmed on 3 sides. Comforters are backed with natural lining, and are quilted with a diamond pattern. A duvet is a removable cover that encloses a down comforter, blanket, or quilt. Our duvets are made with an opening at the back and fastened by buttons. They are knife-edged all around or cord-trimmed on 3 sides, and are backed with natural lining. Our duvets are sold without inserts.

 

What is a bed skirt “drop”?

 A bed skirt “drop” refers to its length, and is measured from the top of the box spring to the floor. The standard “drop” for a ready-made bed skirt is 15”. For custom bed skirts made with an 18” or 21” drop please contact customerservice@rlfhome.com

Custom Workroom:

Who can use your custom workroom?

 Our custom workroom is open to-the-trade, i.e.: interior designers and decorators. If you are an interior designer or decorator and would like more information about how to open an account with us, please contact us at customerservice@rlfhome.com 

If you are looking for a custom product that cannot be found in our ready-made line, we will be happy to assist you. Please contact us at customerservice@rlfhome.com.

 

Return Policy: 

What is your return process?

Although our products are considered ready-made, we fabricate each order especially for you. Our 50” wide valances are returnable within 30 days from the ship date. For returns over 30 days, a website credit will be issued. Products that have been damaged, used or show signs of wear-and-tear are not accepted. Returns must be in the original package. We are not responsible for return shipping costs. If you need to return an order please contact at  customerservice@rlfhome.com. Please put your order number in the subject line, and our customer service team will prompt you on your return!

 We suggest that you order fabric swatches ($3.00 each) to be absolutely sure the actual color and texture of the fabric meets your needs. Fabrics viewed on a computer screen do not represent a fabric true color and texture.

We are happy to assist you with questions about ordering our products. Please contact us at customerservice@rlfhome.com or by calling us at 860-951-8110.

What items are not returnable? 
  • Valances over 50" Wide
  • Valance styles that are over 3 Scoops (Celebration Valances, Empire Valances, and Victory Swags)
  • Fabric Swatches 
  • Cut Fabric Yardage 
  • Any and all custom orders 
  • Gift Cards

Can I return custom-made orders? 

 No, we do not accept custom-made orders. These orders are made to fit your custom measurements, and are made to your specifications. We suggest ordering fabric swatches before purchasing, so you know that you are happy with the color, the quality, and that it goes well with other items in your home. If a custom order is not exactly the way you want it, we will work to make it how you want! 

Can I return sale items?

No, we do not accept returns on sale items. If you need to return an item, we offer exchanges for store credit only. 

Can I cancel an order? If so, how soon after the order is place do I need to cancel?

If you need to cancel an order, please cancel within 5 hours of placing your order. After 5 hours, your order may already be started in production phase. We will do our best to accomodate. 

If you are canceling a custom order, please cancel within an hour of placing your order. We try and get our orders out to our customers as soon as possible. 

Specialty Panels & Specialty Pillows: 

Our Specialty Panels & Specialty Pillows must be returned within 15 days from the delivery date. Prior to returning your order, please contact us for a return-authorization number. There is no restocking fee for items returned unopened in the original packaging. For returns on opened packages, there is a $25 per item restocking fee. Products that have been damaged, used or show signs of wear-and-tear are not accepted. We are not responsible for return shipping costs.

Home Decor Items: 

Home Decor Items must be returned within 15 days from the delivery date. Damaged merchandise will be replaced or may be returned if reported to us within 48 hours of delivery of the items. Please contact us for a return-authorization number. We are not responsible for return shipping costs of damaged merchandise.

Drapery Hardware: 

Our drapery hardware products must be returned within 15 days from the delivery date. Prior to returning your order, please contact us for a return-authorization number. Returns must be in the original package. We are not responsible for return shipping costs.